Refund Policy

This Refund Policy applies to voluntary fundraising donations made through the Blood DOT application for approved patient campaigns.

Donation nature

Donations are charitable contributions toward verified medical fundraising campaigns. They are not purchases of goods or services from Blood DOT.

Successful payments

When a Razorpay payment is marked successful and verified by our backend, the donation is recorded against the campaign raised amount. Donors receive in-app confirmation after payment verification.

Refund eligibility

• Duplicate charges caused by a confirmed technical error.
• Unauthorized transactions reported promptly with supporting evidence.
• Payments completed after a campaign was closed or rejected due to a verified system error.

Non-refundable cases

• Donations made willingly to an approved campaign.
• Change of mind after successful payment verification.
• Disputes based on medical outcomes, which are outside Blood DOT's control.

Refund process

To request a refund review, email support@blooddot.com within 7 days of the transaction. Include your Blood DOT ID, campaign name, order ID, payment date, and reason for the request. Approved refunds are processed back to the original payment method where supported by the payment gateway.

Processing time

Approved refunds may take 5–10 business days depending on banks and payment partners.